Crystal has her Associate’s Degree in Medical Billing and Coding and has been am important member the Nicolla Therapy Business office since August 2015. Crystal has two sons, Bernard and Lucas, and when not at work enjoys spending time with her family.

Michelle has been an integral member of the Nicolla Business office since 2007. When not at work, she can be found cruising around the Capital District on her Harley, or spending time with her family.

Lauren is an animal loving vegan who enjoys cooking and spreading the message of compassion. When not working, she can be found at home enjoying life with her son, husband and two cats or out in nature – gardening, camping, cycling and live music are some favorites!

Heather was born in West Palm Beach Florida but moved to Castleton, NY at age 8. She has her Associate’s Degree from Bryant and Stratton College in Medical Administration. A mom of two boys, Gabriel and Zayne, Heather is often found cheering them on at various baseball and basketball games when not at work.

Sarah received her Bachelor's Degree from Siena College and joins our team with seven years of management experience in both the human and veterinary medicine fields.  She grew up on Long Island and decided to make the Capital Region her home after completing her undergraduate degree.  When she's not working, Sarah can be found riding her horse, hiking in the Adirondacks, tackling DIY home projects or hanging out with her senior dog, Carmella.